WELCOME
To the Candle Clubb
Check out our end of summer seasonal sale
Every item is hand made to order with free local delivery
Hi there my name is Laura Jane and I started The Candle Clubb as a hobby during early lockdown 2020. I have always loved candles and wax melts in my own home and I thought how hard can it be to make my own? I started making candles, melts and diffusers for my friends and family. I absolutely love the process of hand making every item to ensure there is attention to detail in every individual product . I only use locally sourced high quality luxury fragrance oils and ecosoya wax which is an all natural sustainable, vegan friendly, cruelty free, clean burning biodegradable wax which exhibits great scent throw. I also take pride in reducing my carbon footprint by offering free local delivery in my electric car, no fancy branded packaging, I use recycled materials which then it turn helps me keep the cost of my products down and more affordable. The candle clubb is fully clp data compliant and each product comes with detailed safety instructions.
Pomegranate noir wax melts with diffuser smell amazing. It all came in lovely packaging and gift bag. Lots of great scents to choose from aswell, would highly recommend x Lynne
Just opened my latest order and as usual they smell amazing! Trying the Lime, Basil and Mandarin wax melt for the first time and it is lovely!! Love that the melts are natural and don’t leave glitter or colour in the burner too. 100% recommend Jennifer
Safety information When burning your candle for the very first time make sure you burn for a good few hours or until the wax has melted all the way to the sides. Make sure you burn your candle on a level surface away from drafts and NEVER leave a burning candle unattended. Tins/glass will get hot so protect your surfaces with a coaster or candle plate. Always trim your wick between each burn, this will prolong the life of your scented candle and stop the rim of your candle jar going black as well as preventing tunnelling. Tunnelling is not what you want for your candle as it means you’re not using up enough wax and you end up with a tunnel effect running down the centre of your candle. Do not burn your candle for more than 2-3 hrs at a time and ensure you trim your wick before each burn to around 5mm. Do not burn your candle all the way to the very bottom of your jar. Discontinue using where there is 1/2 inch of wax left.
PRIVACY AT THE CANDLE CLUBB
Your Information Is Safe with Us
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from Thecandleclubb.com
How do we use your personal information? We use the order information that we collect to fulfill any orders placed through the site (including processing payment information, arranging for shipping and providing you with invoices/ order confirmations. Additionally we will this information to communicate with you and screen our orders for potential risk or fraud
Data retention When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint please contact us by email at lj.felix@hotmail.co.ukWe respect your privacy and we do not share any of your information with any third parties
RETURNS & REFUNDS
We have a 14 day return policy, which means you have 14 days after receiving your order to request a return.To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You will also need proof of purchase.
Please contact us at lj.felix@hotmail.co.uk to discuss any returns.
Damaged goods Please ensure your order/items upon receiving and contact us immediately of the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photographic evidence is encouraged.
Exceptions/non-returnable Unfortunately, we cannot accept returns on sale items, gift vouchers or disliking a scent chosen.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was accepted or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
